Shipping policy

Shipping Policy

Last updated: 19 December 2025

Welcome to Ozyla. We are committed to delivering your order in a timely and secure manner. Please review our shipping policy below.

1. Shipping Locations

Ozyla currently ships within the United States.
At this time, we do not offer international shipping.

2. Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed after 5:00 PM EST will be processed the next business day.

  • You will receive a confirmation email once your order has been shipped.

3. Shipping Methods & Delivery Time

Estimated delivery times after processing:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping (if available): 2–3 business days

Delivery times may vary due to carrier delays, weather conditions, or high-volume periods.

4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Order size and weight

  • Selected shipping method

  • Delivery location

Occasionally, Ozyla may offer free shipping promotions, which will be clearly displayed on our website.

5. Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information.
Ozyla is not responsible for orders delayed or lost due to incorrect or incomplete addresses.

If an order is returned to us due to an address issue, additional shipping fees may apply.

7. Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 7 days of delivery

  • Provide your order number and photos (if applicable)

We will work with the carrier to resolve the issue as quickly as possible.

8. Shipping Delays

While we strive to meet delivery estimates, Ozyla is not responsible for delays caused by shipping carriers, natural disasters, or other events beyond our control.

9. Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@ozyla.com 
Website: www.ozyla.comÂ